Important! For an extra layer of protection and speed in trade disputes we highly recommend you screen-record your trades, see article: redeeem.com/loom

How to report a bad card:

  1. Open your offer review page 
  2. Request a refund on your card by clicking "Card Issue"
  3. Enter a piece of evidence (video or screenshot)

Offer review page showing "Card Issue" button

If you've submitted the refund request during the escrow period, you can relax. The Seller has 4 hours to review the evidence and open a dispute or allow the refund. 

See article: How does the dispute process work?

Did this answer your question?