This is an agreement between you and Redeeem LLC. ("Redeeem"). This website and its related services are owned and operated by Redeeem LLC. By signing up to use an account through redeeem.com, or any associated websites, APIs, or mobile applications (collectively the "Redeeem Site"), you agree that you have read, understood, and accept all of the terms and conditions contained in this Agreement.
Redeeem is a leading peer to peer marketplace to buy and sell gift cards. Redeeem also offers hosted digital wallet services. Our user base is able to post offers to sell gift cards and buyers are able to purchase. The seller is responsible for understanding terms of the trade, and setting the rate. Once an offer is selected by another Redeeem user, digital currency is held in our escrow service from the party that is selling it. Payment is released from escrow to seller once the buyer has completed the terms of the trade. The escrow is released back to the buyer if the gift card turns out to be invalid. The seller may cancel the offer at any point before the gift card is released to the buyer. The buyer has the ability to submit a "swap", with evidence showing that the gift card was invalid upon redemption. The seller has the ability to "dispute" a swap if the seller believes the buyer was acting fraudulently. If a dispute happens, the Redeeem support team will conduct an investigation using "trust ratings" and other factors that Redeeem deems to be useful in the trade.
1.1. We reserve the right to change these Terms at any time, in our sole discretion. Any such changes in respect of your use of the Services will take effect when posted on the Website. If you have supplied us with an email address, we will also notify you by email of changes to these Terms.
1.2. It is your responsibility to read the Terms carefully on each occasion you use the Services. Your continued use of the Services shall signify your acceptance to be bound by the current Terms.
1.3. Failure or delay by Redeeem in enforcing or partially enforcing any provision of these Terms shall not be construed as a waiver of any rights.
2. Registering, Eligibility and Member Account
There are no fees to join Site, use many of the features or to act as a buyer of Gift Cards on Site. You can join Redeeem by registering and setting up a Member Account on Site or via our mobile applications (“ Member Account ”). Use of Redeeem is intended solely for Members who are 18 years of age or older. If you are under the age of 18, you are not permitted to become a Member of Redeeem.
We permit limited access to Site to guests and visitors who have not registered a Member Account. You may only set up one Member Account on the Site. Furthermore, you must fully comply with the following requirements: (i) provide complete, current and accurate information at time of registration, (ii) update all relevant Account information to keep it current and accurate (iii) select a security code/password for your Member Account that is not easy to guess or hack, and (iv) maintain the security and confidentiality of your Member Account, including any access or use of security codes associated with your Member Account, so as to minimize the risk of unauthorized access of your Member Account. Finally, you agree to inform Redeeem immediately if you suspect that your Member Account at Redeeem has been hacked or subject to any unauthorized access or use. You agree that Redeeem may verify your information through whatever lawful means it deems reasonable and appropriate, to request additional information to confirm your identity and to deny you access to Site if it determines any information provided is suspect, not accurate or cannot be confirmed.
We reserve the right to interrupt your service, your access to your Member Account, and/or your access to Site or any services or Gift Cards offered on Site, with or without prior notice, for any reason, at our sole and absolute discretion. In the event your Member Account or access to it is interrupted or terminated for any reason, whether intentionally or unintentionally, we will not be liable for any losses due in whole or in part by such interruption or termination of your Member Account or your access to Site.
3. Use of Site to Purchase Gift Cards
(a) Managing and using your gift cards on Redeeem, gift card terms & conditions. Redeeem allows you to buy Gift Cards, usually at a discount from their face value. Notwithstanding the above, Redeeem does not guarantee any associated savings or discount a Buyer may receive in conjunction with the Gift Card purchased.
Gift Card codes will be mailed electronically, usually within minutes of successful payment. For security purposes, Redeeem reserves the right to delay delivery of the code to the customer's email. Orders may be canceled at any time if we suspect fraudulent activity on your account.
Gift Cards may be subject to various other terms and conditions related to a particular Retailer or Gift Card, including, without limitation, various limitations as to use of the Gift Card, combination with other offers, redemption and voucher use rules, and whether a Gift Card can be used online, in store or both. These terms and conditions are generally presented with the Gift Card on original merchant's site and you agree specifically to have read and accepted these particular terms and conditions when you agree to purchase the Gift Card in question on Redeeem.
We are not a party to any transaction that you may enter into with the Retailer as a result of your purchasing a Gift Card on Redeeem, are not responsible for the quality of goods or services you acquire from a Retailer or otherwise procure using a Gift Card acquired on our Site. If a Retailer were to go out of business or go into bankruptcy prior to your use of all the value on their Gift Card, you understand that your sole and exclusive recourse with respect to the unused value of the Gift Card for that particular Retailer is with the Retailer in question (and not Redeeem) and, as an unsecured-creditor, you may not be able to recoup the value of any unused Gift Card for such a Retailer.
(b) Seller's Representations and Warranties. As a Seller, you represent and warrant that:
- Any Gift Card listed for sale on Redeeem is a valid and authentic Gift Card and is only being listed for sale on Redeeem;
- Any Gift Card listed for sale on Redeeem is redeemable for the balance stated in connection with the Sale Transaction;
- You have not in any way retained a way to redeem the Gift Card after the Sale Transaction;
- You are the sole lawful owner of the Gift Card and all interests thereto and that the Gift Card has been obtained in a lawful manner;
- The Gift Card is in your possession or, in the case of electronic Gift Cards, in your sole control;
- You will comply with all other requirements to complete the Sale Transaction, including without limitation, any shipping instructions or procedures required by Redeeem.
(c) General Rules of Conduct on Redeeem. By using Redeeem and setting up a Member Account, you agree to the following rules when visiting or transacting on Redeeem:
- You cannot purchase more than $10,000 worth of face value Gift Cards per day;
- You cannot list a Gift Card in excess of $2,000 in face value;
- You may not create more than one Member Account on Redeeem;
- Your Member Account is for your own personal use and you are not permitted to have a friend or other person use your Member Account on Redeeem;
- You are responsible for your own tax reporting (if applicable) and payment of any applicable taxes with respect to any Sales Transactions on Redeeem; and
- You may not use or redeem any Gift Card you list for sale on Redeeem while it is listed or after it is sold on Redeeem;
- You may only sell Gift Cards for which you are the rightful legal owner and which you have obtained legally;
- You agree that for any Gift Cards traded on Redeeem, you must submit any disputes or refunds during the agree upon time window for each brand.
- You agree in the event you have any issues with redeeming your gift card codes, or if your gift card codes are deemed to be lost or stolen by any other party (and if such, were sold completely unknowingly as such by Redeeem), you will contact Redeeem immediately and we will investigate and address the issue accordingly.
- The detailed refund and dispute policy is stated in detail here: How does the dispute process work.
(d) Selling Gift Cards
(e) Gift Card Sale Transaction Verification & Payment Processing. No Sale Transaction is complete, and Redeeem will not facilitate the payment of funds to a Seller for a Sale Transaction, until Redeeem verifies (i) the balance on all Gift Card(s) associated with such Sale Transaction (to the extent possible), (ii) other details related to the Gift Card(s) sold, (iii) the Buyer of the Gift Card(s) in the Sale Transaction and (iv) the Seller of the Gift Card(s). As a part of the verification process, Redeeem may require a Seller or Buyer to provide additional identification information, including, without limitation, a copy of a valid driver's license (or other form of identification) prior to or after listing Gift Cards for sale. Members may also be asked to go through additional security procedures and share additional information to confirm their identity. Redeeem reserves the right to reject any Gift Card(s) that we believe (in our sole discretion) may: (i) be fraudulent, invalid, inauthentic or stolen, (ii) have come from an unauthorized or illegal source, (iii) be related to any illegal activity or (iv) otherwise pose a financial risk to us, our Members, or Retailers. Not all Gift Cards can be sold on Redeeem. Redeeem accepts no responsibility for any Gift Card listed on Redeeem and reserves the right to refuse to process or sell any Gift Card on Redeeem and may cancel any Sale Transaction in its sole discretion.
(f) Payment Options & Fees for Buyers
Buyers: Buyers must first purchase Redeeem Gift Cards Credits, and use these credits to exchange for Gift Cards. These credits cannot be redeemed for fiat or cryptocurrency and can only be used to purchase Third-Party Gift Cards on the Platform. These credits do not expire, are non-transferable, and there are no additional fees associated with purchasing, using, or not using such credits.
4. Authorized Use and Termination of Access
5. Prohibited Activity
In connection with using or accessing Redeeem (including your Member Account), whether via the website, our mobile applications or otherwise, you agree not to do, and not to facilitate any third party doing, any of the following (each a “Prohibited Activity” ):
(a) Modify, alter or otherwise make any derivative uses of the Redeeem content, trademarks, technology platform or its underlying software, or any portion thereof;
(b) Copy, reverse engineer, decompile, disassemble or attempt to discover the source code of the Redeeem technology platform or its underlying software;
(c) Use any automated or non-automated means of data gathering, data mining or extraction methods on or in connection with Redeeem, including any use of “robots”, “scrapers”, “spiders”, “readers” or similar devices;
(d) Infringe upon or violate the rights of Redeeem, its users, third parties or Retailers;
(e) Download, copy or imitate any portion of the Redeeem technology platform, its underlying software and content, or its user interface, or the Site, except as expressly permitted by Redeeem;
(f) Use Redeeem in any way that could damage, disable, overburden, place excessive demand on or impair our Site, mobile applications or any services we offer via Redeeem;
(g) Attempt to gain unauthorized access to (i) any Member’s personal information, personal profile, e-wallet or Member Account or (ii) Redeeem and its mobile applications, including but not limited to any Redeeem accounts, computer systems and/or network systems, through any means, including via a proxy server, or use any unauthorized access whether or not intentionally acquired;
(h) Aggregate or scrape any content, data or other information from the Site (whether using links, scraping technology or other technical means) to be aggregated or shown with material from other sites or on a secondary site without our express written permission;
(i) Hyperlink to the Site or deep-link to any portion of our Site without our written consent;
(j) Interfere with our Site’s or our mobile applications’ operations, attempt to access or steal any data and information on or related to the Site;
(k) Seek to transact any fraudulent or illegal activity, through any means or corrupt practices, including but not limited to any of the following: hacking, password mining, deceptive impersonation of another person, misrepresentation of your affiliation with a person or entity, hiding or attempting to hide your true identity or location (including via proxy server or otherwise) or providing false, inaccurate or altered documentation, information or identification;
(l) Circumvent or seek to circumvent any security measures or other features meant to protect the security of the Site and Redeeem Members’ security;
(m) Make any unsolicited offers, advertisements, proposals, or send junk mail, spam or chain letters to other Redeeem users or any other similar type of solicitation not approved of by Redeeem in writing;
(n) Upload to Redeeem images, content or other material that is illegally obtained, in violation of a third party’s intellectual property rights, or offensive, libelous, defamatory, harassing, threatening, inappropriate, deceptive or misleading in any way;
(o) Send or receive what we reasonably believe to be potentially fraudulent funds or otherwise use Redeeem in a manner that we believe is intended to facilitate a criminal or fraudulent activity or enterprise;
(p) Seek to access or use Redeeem from a country other than the U.S.;
(q) Use the Site in a manner that results in or may result in complaints, chargebacks, customer refunds, invalid Gift Cards, fees, penalties or other liability to Redeeem, its other members or partners;
(r) Make any fraudulent, improper or false refund request or claim under the Redeeem refund policy or any similar customer guarantees provided by us from time-to-time;
(s) Engage in, or be involved in, any criminal and/or fraudulent activities, including not limited to, the following with regard to any Gift Cards bought on Site:
6. Your Liability – Actions We May Take and Fees We May Assess
- We may close, suspend or limit your access to your Member Account or Redeeem (including limiting your access to your funds and/or your Gift Cards, your ability to trade Gift Cards or request payment from us);
- We may refuse to allow you to be a Member or otherwise access Redeeem in the future;
- We may hold your funds if reasonably needed to protect against the risk of liability, in connection with the sale of potentially Invalid Cards, member refunds or as otherwise provided in this these Term of Uses;
- We may terminate any of Gift Card transactions on Redeeem and withhold any payments associated with such transactions;
- We may contact your bank and/or credit card issuer, Retailers, law enforcement and any other third parties impacted by your activities;
- We can and may share any information related to your Member Account, transaction history, payment information and other information related to your usage of Redeeem with law enforcement or relevant Retailers, to the extent requested in connection with any investigation into any potentially criminal, fraudulent or Prohibited Activity;
- We may use information you provide us or related to your activity on Redeeem to investigate any potentially fraudulent or criminal activity or any Prohibited Activity, including to ensure you have not made improper or fraudulent refund requests under any Redeeem refund policy or member guarantee;
- We may take legal action against you; and
- We may, in our sole discretion, terminate all access to this Site, your Member Account and our services for any reason and at any time.
(c) Actions We Take – Holds and Reserves on Funds and your Member Account.
Legal Process & Court Orders. We may, in our sole discretion, take various actions, including placing a hold, reserve or other limitations on your Member Account or the funds or credits in your Member Account in the event we receive notice of a court order or other legal process that restricts the use of or access to your funds or requires their holding, release, or seizure.
(d) Our Right to Reverse Refunds. In the event Redeeem determines, in its sole discretion, that you have mistakenly, improperly or fraudulent sought and received a refund for a Gift Card traded on Redeeem under our then current refund policy, you authorize Redeeem to charge your payment method on file with Redeeem or debit your Member Account the full amount of any such improper Gift Card refund(s) requested by you. Furthermore, in this circumstance, Redeeem reserves the right suspend or terminate your Member Account on Redeeem.
7. Intellectual Property & Trademarks
Unless otherwise indicated by us, the Redeeem Site and all content and other materials therein, including, without limitation, the trademarks, logos and all other designs, text, graphics, pictures, information, data, software, sound files, other files made available on Redeeem and the selection and arrangement thereof, and any documentation provided to you by or on behalf of Redeeem (but excluding any and all trademarks, service marks or other intellectual property of Retailers found on Redeeem) are the exclusive property of Redeeem.
All trademarks not owned by Redeeem that appear on this Site are the property of their respective owners. Reference to any products, services, merchants or retailers available on Redeeem does not constitute or imply any endorsement, sponsorship or recommendation by Redeeem. Furthermore, Redeeem is not the issuer of any of the Gift Cards available for sale on Redeeem, is not the seller of any secondary Gift Cards sold on Redeeem and is not related to any of the Retailers whose trademarks and Gift Cards appear on Redeeem for sale.
By posting or uploading any information, content or material to Redeeem's Site, you hereby agree to the following:
- You hereby grant Redeeem an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute said information, content or material and to grant and authorize sub-licenses of the foregoing.
- You hereby grant Redeeem all rights necessary to prohibit any subsequent aggregation, display, copying, duplication, reproduction or exploitation of the information, content or material by any party for any purpose.
8. Copyright Complaints
In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable laws, Redeeem may also terminate or suspend the account of any member who infringes any intellectual property rights of a third party, whether a repeat infringer or not. If you believe that any user content on Redeeem infringes upon any copyright that you own or otherwise control, you may file a notice of such infringement with our Designated DMCA Agent identified below, with the following information in writing: (i) a physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed upon; (iii) a description of where the material that you claim is infringing is located on the Site; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Attn: Redeeem LLC, 8939 Sepulveda Blvd Ste 110 #796 Los Angeles, CA 90045
Or email: [email protected]
10. Links to Other Websites
Redeeem may link to third-party websites, services, and mobile applications ( “Other Websites” ). These links are provided as a convenience to you and not because we endorse these Other Websites. We are not responsible for the content or the accuracy of materials on these Other Websites, or the privacy practices of these Other Websites. If you decide to access any Other Website, you do so at your own risk and we are not responsible for any damages or liabilities caused or alleged to be caused by any use of the Other Websites.
11. Your Privacy
12. Electronic Communications
When you use Redeeem or otherwise send emails to Redeeem, you are communicating with us electronically and you consent to receive electronic communications related to your use of Redeeem, including push notifications. We will communicate with you by email, push notification or by providing notices on the Site. You agree that any communication we may send you via email or push notification will satisfy any legal requirement that any such communication be in writing. Any notice delivery by Redeeem via email will be effective when sent to the email address you provided to Redeeem or from which you otherwise email us. You further agree that you are responsible for maintaining an active email account on file with your Member Account and for any spam-filters (or similar content blockers) that may impact a Redeeem communication to you.
13. Disclaimer of Warranties & Waiver of Claims
REDEEEM IS NOT THE ISSUER OF THE GIFT CARDS SOLD ON REDEEEM AND IS NOT RESPONSIBLE FOR WHETHER OR HOW A PARTICULAR RETAILER HONORS SUCH GIFT CARDS, PARTICULARLY IN THE CIRCUMSTANCE WHEN A RETAILER GOES OUT OF BUSINESS OR IS IN BANKRUPTCY OR LIQUIDATION. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AGREE THAT YOU WILL NOT SEEK RECOURSE AGAINST (AND HEREBY WAIVE ANY AND ALL CLAIMS AGAINST) REDEEEM IN THE CIRCUMSTANCE THAT A RETAILER DOES NOT HONOR A GIFT CARD BECAUSE IT IS UNABLE TO PAY ITS DEBTS, GOES OUT OF BUSINESS, LIQUIDATES, GOES BANKRUPT, OR OTHERWISE REORGANIZES. FURTHERMORE, REDEEEM IS NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM LOST OR STOLEN GIFT CARDS IN YOUR MEMBER ACCOUNT WITHOUT YOUR PERMISSION AND YOU HEREBY AGREE TO WAIVE ALL CLAIMS AGAINST REDEEEM RELATED TO SUCH MATTERS.
14. Limitation of Liability
15. Indemnification & Release
16. Legal Disputes
You agree further that: (A) the arbitration shall be held at a location determined by AAA pursuant to the Rules and Procedures (provided that such location is reasonably convenient for you), or at such other location as may be mutually agreed upon by you and Redeeem; (B) the arbitrator shall apply California law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law; (C) there shall be no authority for any claims to be arbitrated on a class or representative basis; arbitration can decide only your and/or Redeeem individual claims; and the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated; and (D) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Redeeem will pay as much of your filing, arbitration and hearing fees in connection with the arbitration as the arbitrator deems necessary (not to exceed $10,000) to prevent the arbitration from being cost-prohibitive. Redeeem agrees not to seek attorney’s fees and costs in arbitration unless the arbitrator determines the Dispute was frivolous. The arbitration shall be conducted based on written submission unless you request and/or the arbitrator determines that a telephone or in-person hearing is necessary.
(b) No Class Action. We each agree that we shall bring any Dispute against the other in our respective individual capacities and not as a plaintiff or class member of a purported class, representative proceeding or as an association. We each agree that any Dispute will be arbitrated only on an individual basis and not in a class, consolidated or representative action. The arbitrator may not vary these terms.
(c) Choice of Law & Forum. Any and all Disputes shall be governed by the laws of the State of California without regard to any conflicts of laws provisions. In the event any Dispute were to proceed in court, you agree that (i) the federal and state courts of the state of California and Los Angeles County shall have exclusive jurisdiction to adjudicate any such Dispute, (ii) you and Redeeem irrevocably consent and submit to the exclusive personal jurisdiction and venue of such courts for the resolution of such Disputes and (iii) you and Redeeem agree to irrevocably waive any right to a trial by jury.
(e) Severability. If Section 16(b) above or Section 16(a),(c) above is ruled to be unenforceable, then Section 16(a) shall be deemed unenforceable, but the rest of this Section 16 shall remain in full effect.
17. Miscellaneous Provisions
(d) Severability & Subject Headings To the extent that any term is deemed invalid or unenforceable by a court of law with jurisdiction over the matter, that term shall be severable and not affect the validity of remaining terms. The section headings used herein are for convenience only and shall be of no legal force or effect.